LNP Submission Procedure

This article will walk you through how to submit a port request with VoIP Innovations in the Back Office. For a guide on submitting Project ports (50 or more DIDs), click here.
To begin the submission process, navigate to Porting > Submit LNP.
This page lists our Policy Agreement for initially porting a number along with additional information and pricing based on the whole porting process up until the number completes. If this is your first LNP submission, you will need to agree to the terms by clicking I Agree. If you've already agreed to the terms, you will not see the agreement. In that case, click on the Policy Agreement link.

After the terms have been agreed upon, you may begin to enter the DIDs that you wish to port to VoIP Innovations.

Enter one or more DIDs and click Submit Numbers.

If you enter DIDs that are on different SPIDs, then separate ports will be created. If all DIDs are on the same SPID, only one port will be created. Below is an example of two separate ports:

You will see two separate Port IDs on the left side. Click on the box of the desired Port ID to proceed.

Carrier Selection & Pricing

This section will provide you with all the possible carriers available to take the TN(s) you are porting to VoIP Innovations. The first option is the VI Preferred Carrier or Your Preferred Carrier of choice. This is the most common carrier you have ported to in the past. You can select Display all carrier options to see all available carriers that can port the TN(s).
If you have a discount code, feel free to enter it at this step. You will see “Do you have a Port Discount Code?”
Choose your desired carrier and then click Save & Continue.

Billing Telephone Number

You will be asked if the BTN is included in the port request.
If you answer Yes, you can select the BTN from the drop-down menu. You will then choose what to do with the remaining numbers on the account. You can disconnect the remaining numbers and request that the carrier closes the account, or you can provide a new BTN and keep the account open.

If you answer No, you will be asked to enter the account's BTN.
Click Save & Continue to proceed to the final step.

Porting & End User Information

On this page you can populate all the End User Information. This is where you provide the type of customer that is for (Business/Residential client) followed by the address information, etc. The important fields to remember are the LOA Date and Requested FOC Date. The LOA Date is the current date you submit the port, and the Requested FOC Date is the when you would like the port to complete. You can leave the Requested FOC Date blank if you wish to port as soon as possible.

Click Submit Port to finish.
You will then be provided with an LOA signing link which is e-mailed to the Contact Email.

Feel free to click the Port Details link to configure DID routing and check for updates on your port from our Porting team!

Additional Notes:

SMS Exceptions for Toll-Free DIDs

If you are porting toll-free DIDs to VoIP Innovations, you have the option for an SMS exception which can be enabled on the Porting & End User Information step. Please see our disclaimer for this:

Use this option only if you are your own RESPORG and require an SMS exception for routing.
You will need to enter your RESPORG ID information on the LNP form once you click the 'Yes' radio button.
You MUST enter your RESPORG ID information to obtain an SMS exception.