Term Tab

Owned by Tom Cavey
Last updated: Jul 14, 2020
4 min read

The information contained herein is an overview of the Term Tab in the Back Office.

Term Dashboard:



Clicking the Term Tab gives you the Termination Dashboard which has three widgets by default for General termination information, one for stats based on your rate decks and another for a short cut to the termination rates based on those rate decks.

Term - General: This shows stats of your termination traffic for the previous month and MTD (Month to Date). The Dashboard also provides you with additional information such as Interstate (calls from one state to another) vs. Intrastate (calls within the same state) as well as your ASR (Answer Seizure Rate) and ACD (Average Call Duration).
 
Term – Rate Deck Stats: This has a breakdown of your outbound calls based on the rate decks you have set on your endpoint groups.

Term – Rate Decks: This list links to custom rate decks so you can easily configure them. The widget also contains links to pricing information for the termination rate decks. The Green dots are rate decks that are being currently used on your endpoint group(s). The red dots are rate decks that are not being used by any of your endpoint group(s).



My Rate Decks:



This has a breakdown of the rate decks in use by your endpoint groups. Again, the green dots indicate that the rate deck is in use by an endpoint group(s) and the red dots indicate that the rate deck is not in use.
 
Custom Rate Deck:




The Manage option is useful if you have a custom rate deck selected for one of your endpoint group(s). This allows you to manage the settings on your customized rate deck. For more on the custom Rate deck configuration click here.

The Monitor option gives you a rolling 30-day view as well as a daily view on the average cost per minute and the Post dial delay that you have experienced while using the rate deck.
 
The History option will give users an overview history on what changes were made to the custom rate deck settings. It will also tell users when they made these changes.

The Rates option will show users what changes were made to the call pricing that will affect the custom rate deck.



Rate Query Tool:
 


The Rate Query Tool allows you to quickly query for a rate in your available rate decks. Select the Rate Deck that you wish to query from and enter the area that you are looking for. You can search by NPA+NXX, +1NPANXX or a 011+international number. Once you have searched for the rate it will return the following the rate for Interstate, Intrastate, or International. Below is an example:



Please note that we do not guarantee completion of calls over $0.50/minute due to several fraud detection systems. You may see rates higher than that amount returned, but we do not guarantee that route's completion.


LRN Lookup Tool:

This is useful if you need to look up a LRN for a 10 digit number. Here is a pic of a sample Number and the LRN on the page below:



Rate Simulator and Trend Report:





The Rate Simulator is used to help users compare pricing for calls that are not currently on our network. Some users do not use us exclusively and so this would work well for you if you need to save more money versus your current provider for some of your traffic. You would simply fill out the form once you click on the option and upload some CDRs from your other provider and our sales team will compare those calls and let you know how much it would of cost for those calls on our network so you can make a more informed decision to either stay with your current configuration of multiple providers or consolidate with us.
 
The Trend Report shows outbound activity on a month over month basis, so you can see a trend of how outbound usage is going. There is an overall predicted trend indicated by a Red line and dots of your actual trend data that will either be on par with that line or above or below that line.




Below this, you will see the more detailed data for what you see on the graph. You will see the Date and under that you will see the information that is coupled with that such as the minutes for that day, Where the trend (red line on graph) is for that day and the deviation which is how far above (positive number) or below (negative number) the minutes for that day compared to the trend line.