Jeopardy Codes

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This page contains a list of Porting Jeopardy Codes and information for resolving them.

Telephone Number(TN) Mismatch: To resolve this jeopardy, please have your end user contact the losing carrier and resubmit with the correct TN based upon the Customer Service Record (CSR) information provided by the losing carrier. You will need to have your end user contact the losing carrier and request a copy of the CSR to determine which numbers should be on the Letter of Authorization (LOA).
Service Address Mismatch: To resolve this Jeopardy, review the CSR. If the address is not the same please use the 'resubmit this port' option to make the correct changes to your LOA.
Service Zip Code Mismatch: To resolve this Jeopardy, please have your end user contact the losing carrier to find out what the correct zip code is for that port. The zip code information will always be on the CSR. If the zip code is not the same, please use the 'resubmit this port' option to make the correct changes to your LOA.
Incorrect Service Name: To resolve this Jeopardy, please verify the subscriber name on the order matches the CSR. If the service name does not match what's on the CSR please use the 'resubmit this port' option to make the correct changes to your LOA.
 
Account Pin Mismatch: To resolve this Jeopardy, please have the End user contact verify their account and/or Pin number with the donor carrier. Once you receive the information you can either email porting@voipinnovations.com or add a porting note to the port with the information.
Disconnected Number: To resolve this Jeopardy, please have your end user contact the losing carrier to reinstate this TN to an active status with their service provider. After this has been resolved, email porting@voipinnovations.com or add a porting note to the port.

Incorrect Billing Telephone Number (BTN): To resolve this Jeopardy, please have your customer contact their current service provider to acquire the correct BTN. After you get the correct BTN, use the 'resubmit this port' option to change the information.
Authorization Name Mismatch: To resolve this Jeopardy, please have the end user verify the authorized name on the account and use the 'resubmit this port' option to make the correct changes to your authorized name.
Account Name/PIN Mismatch: To resolve this Jeopardy, please have your end user verify the account and pin information with the losing carrier.
Pending Order Exists: To resolve this Jeopardy, please have your end user contact the losing carrier to determine what the pending order is for and take appropriate actions to resolve it. Please note that it can take several days for the order to clear on the losing carriers system.
Freeze on Line (LSP Freeze): To resolve this Jeopardy, please have your end user contact the losing carrier to remove the freeze. Once the freeze has been removed you can either opening a ticket by sending an email to porting@voipinnovations.com or add a porting note to the port informing us the freeze has been removed. Please note that it may take up to 10 business days for the freeze to be lifted from the account.
 
Copy of Bill (COB) Required: To resolve this Jeopardy, please upload a copy of bill that is within the last 30 days to the port.
TF (Toll-Free) LOA required: To resolve this Jeopardy, please print out our LOA and have the auth name ink sign and date the LOA. Once that has been done you can send it to porting@voipinnovations.com so we can submit the port.
Inactive Account: To resolve this Jeopardy, please have the end user reach out to the losing carrier to have the account reactivated.

Feature on Account: To resolve this Jeopardy, please have your end user reach out to the losing provider to have this feature removed. In most cases, VI is not told what the feature that is causing the rejection is. Once this has been cleared, please open a ticket or place a note in your active order.
Telephone Number (TN) Disconnected: To resolve this rejection, please have the end user reach out to the losing carrier to have the disconnected number(s) re-activated as disconnected numbers are not portable. When this rejection is provided to VI, we will provide as much information as we can to assist you and your customer so the number(s) can be re-activated for porting.
All Data Mismatch: To resolve an All Data Mismatch, please have your end user reach out to the losing carrier to verify the company name, authorization name, address and zip code to ensure that this is correct. We would also recommend obtaining a Copy of Bill that is no older than 30 days or a CSR from the losing carrier. Once all information has been verified, a CSR or a bill has been obtained, please add a note to your order or email us at porting@voipinnovations.com.