Activating SMS on DIDs
- Tom Cavey
VoIP Innovations offers SMS services that can be enabled on a per-DID basis. All you need to take advantage of these services is a VoIP Innovations DID! All DIDs on our network now fully support SMS, which includes inbound, outbound, email forwarding, SMS forwarding, and now API Get/Post. Please see your Packages and Pricing Page located under the billing tab for a breakdown of the costs for our SMS services.
To activate SMS on your DID(s), log in to the VI Back Office and go to DIDs > Manage DIDs. Find the DID that you wish to activate, and click "Configure DID" to launch the DID Configuration Wizard. On the main tab there will be a dropdown menu for different types of SMS.
Propagation for your SMS DIDs will take up to one hour to take effect. Please see the main SMS wiki article for more information regarding sending and receiving SMS traffic.
By default, all DIDs start with SMS set to “Disabled”.
The second option in the drop-down menu is SIP. This option allows traffic for SMS to passed to your PBX. Please note you will need to ensure that you have compatible equipment (PBX, phone, etc.) that can receive SMS messages.
The third option in the drop-down menu is Email. This option will enable the Forward to Email service for SMS and only this service. You will need to enter the email(s) of your choice to receive the SMS message. If you wish to forward to multiple e-mail addresses, simply separate them with semicolons and no spaces. Users will also be able to reply to the email which will then be sent back to the sending party. Please note you will want to ensure the email address you're sending from has a valid SPF record. More information on SPF Records can be found in our Wiki article.
Example: test@email.com;testing2@email2.com;testemployee@test3.com
The fourth option in the drop-down menu is Forward. This option will forward any SMS message sent to your DID onto the phone number you enter in the text box. Something to note is that it will only forward SMS messages, this does not forward calls.
The fifth and sixth options are API GET and API POST. Here, you can specify the URL of your webhook or webserver and we will pass SMS messages there. You can also specify an optional Auth Token for authentication.
To have the previously mentioned URLs fields automatically filled, you can set a default SMS URL. To do this you will need to go to Account -> Settings. Here you will see a textbox that is labeled Default SMS URL. After filling this text box in and clicking the Update Settings button, you will now have the API fields filled in by default with the URL entered.
The last option we have to offer for SMS is Programmable Telco. This is our CPaaS Platform (aka Apidaze) and this allows for you to send SMS to an external URL or server. Once you enable the DID for Programmable Telco, this can assign your external URL from the Apps tab.