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If you release delete a DID from your account and would like to reassign recover it back , you can may do so from the Back Office. Please be aware that once a DID is released deleted from your account, a 'hold' “hold” is placed on the DID where it's not available for purchase by any other customer for up to 30 days. *This is a best effort policy and not binding. ** After about 30 days, the number is tested and released back into our inventory where it can be purchased from the Back Office through the normal purchasing process. (For information on purchasing DIDs, click here).You can reassign the DID back to your account from the Back Office if it is done before the 30 days is up. You can reassign both local, international and Toll-Free DIDs that have been released from your account. To do so, click the DIDs tab and select Recently Released DIDs. The resulting page will present you with a list of all DIDs released from your account in the last 30 days. *Just as in purchasing new DID, reassigning DIDs requires propagation time (10-15 minutes) after the process completes before the calls will be sent to your PBX. There are two variances for reassigning released DIDs; one for reassigning a single DID and one for reassigning multiple DIDs.
To reassign a single DID, simply place a check mark in the box to the left of the number and use the drop-down menu to select the Endpoint Group. Click the Order Selected DIDs button to launch a confirmation window showing various information including the number and Endpoint Group it will be assigned to. Click the Confirm Order button to immediately reassign the number to your account.
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