End-User Portal Overview

Owned by Tom Cavey
Last updated: Jul 13, 2020
5 min read


The end user portal is a simple and easy to use interface that will allow you to better manage and make simple request to your VoIP Provider. The site is broken down into 7 dashboards, each containing pertinent information for managing your account. At the top of the page, you will find 6 tabs that are the key to properly navigating this site. Each of these tabs will be described in detail in this article.



The main dashboard is the first page you will see upon logging in to the end user portal. This page contains several widgets that will give you a brief overview on the status of your account. The DIDs (Direct Inward Dial) widget contains the total number of DIDs under your account. These are further separated by the classification of each DID. The Origination widget shows that the inbound usage of your DIDs, while the Termination widget shows the outbound usage of your DIDs. The Emergency 911 Widget displays the amount of DIDs you have registered for
E911, as well as a few other statistics. E911 will be described in more detail later on in this article. The porting widget displays the number of completed and active ports your currently have for your account.

The DIDs dashboard is where you will most likely spend most of your time on this site. On the left side of the page you will see two widgets. The first widget is the DID totals widget, which is basically an extension of the widget that was featured on the Main Dashboard. The second widget is the Services widget. The services widget shows the list of features that your DIDs may possibly have and the breakdown of how many DIDs are currently using these features. The main section of the DIDs Dashboard is the My DIDs widget. The first thing you will notice is that this widget contains an entire list of your DIDs. By default, the page displays 10 DIDs per page, but this can be changed by selecting the page size from the drop-down menu at the bottom of the widget.

Each feature is as follows:

  • Emergency 911 – This feature shows how many of your DIDs are currently provisioned for E911 services.

  • 411 Listing – This feature shows how many of your DIDs are currently provisioned for 411 services.

  • Caller ID – This feature displays the amount of DIDs that are currently set up for outbound Caller ID. Not all DIDs support Caller ID. If you have any questions about whether one of your DIDs supports Caller ID, please contact customer support.

  • CNAM Dip – CNAM (Calling Name) Dip displays the amount of DIDs that are currently setup for inbound caller ID.

  • Fax to Email – Fax to email displays the amount of DIDs that are currently setup for Fax to Email. For any further questions about fax to email, please contact customer support.

  • Failover – Forwarding displays the amount of DIDs that are setup for call failover. If your network is not responding, the call will automatically be sent to whatever number you have set in this field.

  • Conferencing – This field displays the amount of DIDs that are currently using the Conference Line feature.


Searching for your DIDs is simple and you have several options for searching. The first option is to search in the DID field for the number itself. Please note that when searching for a DID, it is not required to input any dashes. The second option is to search by the type of DID. (Local, Tollfree, International.) The third option is to search by services, and your search is not limited to one service. For example, if you are specifically looking for DIDs that have outbound Caller ID and E911 information registered, you are be able to do this.


You will notice that each DID listing has two buttons, the edit button and the delete button. The edit button is where you will be submitting most of your orders. Please note that all requested orders that are submitted in this portal are not instantaneous but send a request for the change and must be approved by your VoIP Provider. Click on the edit button to bring up the DID Details page.


On this page, you will see tabs that will allow you to edit the services that were detailed previously in this article. Please be aware that only one of the following services may be enabled at any time: Forward, Failover, Fax to Email, and Conference. The 911 Address tab is where you can submit the E911 information for your DID. If you come across an error like the one pictured below when attempting to submit the address information for your number, please contact customer support.

The Order DIDs page is where you can search through our available inventory and place DID
order requests. As with service orders, please be aware that all DID orders will need to be approved by your VoIP Provider. The DID order page allows you to have as broad or narrow of a search as you would like. Once the parameters for your search have been selected, hit the search DIDs button to continue.


The next page is split into two sections, Coverage Results and DID Results. The coverage results are split by the services that the DIDs support. Click View DIDs to further expand the results and select the DIDs that you would like to purchase.




The 911 dashboard further expands on the 911 widget that is available on the main dashboard.
This page gives you an overview of all 911 information available on your account.

You also have the ability to provision an off-network number for 911. If you have any questions regarding this, speak with your VoIP Provider.

The Usage dashboard displays the usage for all the DIDs on your account. On the left, you will see two widgets, one for your Origination (inbound) traffic, and another for your Termination (outbound) traffic. The main widget on this page is the Calls widget, which displays the month to date usage for all of your DIDs.

This widget allows you to sort the table however you'd like by clicking on the column you would like to sort by, which is detailed in the picture below. Click the name of the column to sort by that column. Click once to sort by ascending order, click again to sort by descending order.

The porting dashboard displays the port history and details the status, submitted date, and porting date of each of your ports. If you have any further questions or concerns about a specific port, please contact customer support.
The orders dashboard displays pending orders as well as your order history.
To view further details about an order, click on the order number as seen in the picture below.

The tickets tab will allow you to create or view tickets that are open or that are resolved from your history. Here you can search for tickets by either ticket number, issue, or status.