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Our Email-to-Fax service allows you to e-mail a fax-supported document (such as a .PDF) that gets converted to a fax transmission. To enable this feature, go to DIDs > Manage DIDs. Find the DID that will be used for this feature on and click the Pen and Paper icon.

After clicking the pen and paper button, the DID Configuration Wizard will appear.

The DID Configuration Wizard has Email to Fax as an option. Click the "Configure" link to enable this feature. Once you click configure, you will see a box to enter one or more e-mail addresses. This email address will be used to send outbound faxes.

Click "Add Email Address" after entering your desired address(es). Emails can be removed by clicking the X next to the email if it is no longer needed.

*There is a 10 – 15 minute propagation time after adding an email address*

To view pricing for this service, download the T38 term rate deck by going to Billing > Packages & Pricing (prices vary depending on destination and are determined by the cost of the call).

Below is a sample screenshot of all you need to send an E-mail to Fax. Open your E-mail client, and in the "To" field, type fax<destinationnumber>@titaniumvfax.com. You will simply replace <destinationnumber> with the 10-digit destination that you wish to fax. Then, attach any supported document types to the e-mail and send the message. It is not necessary to include a subject or body, as these fields are ignored.

You will then receive a message in your inbox stating that your attempt has been queued. Afterward, you will receive another message that will notify you if the fax completed, or if it failed.
We recommend that you limit your filename for your attachment to no greater than 32 characters as anything greater may result in a fax failure with the error type: File_Error
We also recommend that you ensure your document size is set to 8.5 x 11. You can check this in Adobe Reader by clicking File->Properties->Page Size. Oftentimes scanned documents will exceed these dimensions which can cause failures with the Email-to-fax service. The specific error you will receive is: TIFF/F format is not compatible. To overcome this potential problem, you can use a third-party program such as Cute PDF to re-save the file before attaching it. Cute PDF has a default size of 8.5 x 11 so the only thing you are doing when using it is shrinking whatever document you have, to fit the standard paper sized used in most fax machines. You can download the open source Cute PDF program here. Once you have installed Cute PDF you can re-save the file by opening the original PDF file in Adobe, clicking File>Print (or alternately, CTRL+P) and choosing 'Cute PDF writer' at the very top of the resulting window under the 'Printer' drop down menu. Clicking the 'Print' button will cause the normal Windows dialogue window to open asking for a Save Location. Choose your desired location and click the 'Save' button. You can now open the file from the saved location, check the properties in Adobe Reader as before and see the document size is now 8.5 x 11. You should now be able to email this file without receiving the TIFF/F format is not compatible error.

Original File->Properties

File->Properties after re-saving with Cute PDF

Additional information: