VoIP Innovations SLAs (Service-Level Agreements)
- Tom Cavey
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Service Activation SLAs
SERVICE | SLA | CONTACT |
|---|---|---|
Bulk DID Orders | 30-Business Days | porting@voipnnovations.com |
Vanity Toll-Free Orders | 30-Business Days (based on availability) | porting@voipinnovations.com |
Endpoint Activation | Next Business Day | support@voipinnovations.com |
Number Porting SLAs
SERVICE | SLA | CONTACT |
|---|---|---|
Standard Ports (< 50 DIDs) | 30-Business Days | porting@voipinnovations.com |
Project Ports (> 50 DIDs from One Losing Carrier) |
| Â porting@voipinnovations.com |
Migration Ports (> 50 from Multiple Losing Carriers) | Â 60-Business Days | Â porting@voipinnovations.com |
Toll-Free Ports | 30-Business Days | porting@voipinnovations.com |
Technical Support SLAs
SERVICE | SLA | CONTACT |
|---|---|---|
Initial Ticket Response (NOC Hours) | Within 3-Hours (24/7) |
https://backoffice.voipinnovations.com/Tickets/Search.aspx
-or-
support@voipinnovations.com
|
Ticket Updates (NOC Hours) | Every 3-Hours (24/7) | |
Support Escalation | Within 24-Hours |
|
Billing SLAs
SERVICE | SLA | CONTACT |
|---|---|---|
Billing Disputes | 2-Business Days (Disputes will be reviewed) | https://backoffice.voipinnovations.com/Billing/Disputes/Submit.aspx |
Account Cancellation | 30-Business Days | Â Â billing@voipinnovations.com |
Credit Applications | 15-Business Days | |
Account Change Orders | 2-Business Days | |
General Requests | 2-Business Days |