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Any 911 calls sent to VoIP Innovations should have address information provisioned for the ANI (CallerID) used on the call. Any calls we receive from an unregistered ANI are subject to a 911 Rogue fee (for more information on Rogue 911 calls, click here). This article outlines how to correctly provision 911 on your account.
There are two types of provisioning regarding 911. You can provision 911 for DIDs you have with VoIP Innovations as well as numbers you do not have with us. Both can be provisioned in the Back Office.
To provision a DID go to the Back Office under E911 -> Add New DID.
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You can provision any DID with E911, even if it’s not on VoIP Innovations. This will be considered an “Off-Network” registration. |
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There are a few ways to make sure an address is legitimate, sometimes the address is correct but incorrect spellings and abbreviations are being used. Some ways to check the address are using the following sites:
{+}http://www.melissadata.com/lookups/AddressCheck.asp+
{+}https://www.ups.com/address_validator/validate+
{+}https://tools.usps.com/go/zip-code-lookup.htm+
If it is found that the address appears to be different in one of the above sites with spelling or abbreviations, try using the corrected address in the Back Office to see if it will provision. If the address still will not provision, open a trouble ticket with Support and a ticket will be created with VoIP Innovations E911 carrier to get the address whitelisted.