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I don’t believe my customers qualify for the registration requirements. Do I still need to follow this process?
Yes. Mobile carriers are treating all non-mobile SMS traffic as A2P, regardless of content . As such, you will need to register your numbers to avoid the penalties associated with unregistered traffic.or overall messaging volume.
Does Toll-Free SMS require registration through TCR?
Toll-Free SMS does not require registration through TCR; however, this product does have its own approval process that will need to be completed before sending outbound traffic. Please note that this is VI’s recommended method for Business to Consumer SMS communication. More information regarding this process is available here.
What will VI be charging to register SMS?
Brand (End-User) Registrations will have a $6.00 one-time fee
Campaign (Use Case) Registrations will vary depending on which type is selected, with the most common campaign types ranging in price from $4/month to $12/month
My unregistered messages are experiencing delivery issues, will VI Support be able to assist?
No. Any users experience delivery issues with unregistered traffic should register their numbers to resolve the issue. If you are still experiencing issues after registering, please contact VI Support for further assistance. Please note that as of 3/31/23, all unregistered messages will be rejected by VI.
I’m registering my campaigns directly with The Campaign Registry, how do I provide my campaign IDs to you?
More information regarding this process can be found here.
I have DIDs activated for SMS, but they are only used to receive traffic, will I need to register them?
o No, DIDs that only receive inbound SMS will not need to be registered.
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