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While call forwarding is certainly something most should be able to do on their switch, we do have this capability in our Back Office. We have engineered a way that you can now forward any DID on your account to the number of your choosing. Please read this article carefully as it not only This article outlines how to configure a DID to be forwarded, but also contains important information regarding pricing and things you should avoid.
Call Forwarding as it relates to VoIP Innovations should not be confused with our DID Failover feature. While the failover feature is designed to complete a call, in the event your switch cannot accept an INVITE, call forwarding is designed to completely remove your switch from the equation and let us handle the inbound INVITE and subsequent forward. Whereas, DID Failover will only forward calls when your switch doesn't respond, the Call Forwarding feature forwards ALL calls for the DID (until the forward is removed). If you know how to configure a DID for the aforementioned failover feature, this process will be familiar to you. Be aware however, that the steps necessary to configure a forward differ slightly from failover.
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