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  • Entering a phone number through a website

    • Example: Customers opt-in by visiting http://www.ourwebsitethe-website-for-your-brand.com , clicking on the menu and “contact us” and adding their phone number. They then check a box agreeing to receive text messages from the brand.

    • Note: If using a website to collect opt-in, please provide a direct link to the submission form in the CTA/Message Flow field. If this is missing, the campaign will be rejected.

  • Clicking a button on a mobile webpage

    • Note: Please provide a website link in the CTA/Message Flow field if this is where the opt-in is being collected.

  • Sending a message from the consumer’s mobile device that contains an advertising keyword

    • Example: Consumers opt-in by texting START to (222) 555-1111.

    • Important: In the Call-to-Action/Message Flow section, you will need to explain how the consumer/recipient is informed to text the keyword/initiate the text messaging conversation. Acceptable explanations of how the consumer is informed include:

      • a link to a webpage where the keyword opt-in is advertised

      • an attached screenshot of the keyword opt-in advertisement

  • Signing up at a point of sale (POS) or another message sender on-site location

    • If the opt-in is collected verbally, you must provide a copy of the opt-in script read to the consumer

    • If opt-in is collected electronically, a screenshot and/or link to the opt-in form must be provided

  • Opting in over the phone using interactive voice response (IVR) technology

    • The phone number used to reach the IVR as well as the specific option(s) to reach the opt-in should be provided in the Call-to-Action/Message Flow section of the campaign registration form.

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