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For a user to be able to make/receive phone calls with MS Teams, they must have an E5 account or Phone System License add-on. Skip to step 5 if they already have these.

1.) Label the existing PowerShell (after step 5) as Deprecated.

2.) Add a new box under it, with the following PowerShell command:

$USER = "user@domain.tld" $DID = "+1234567890" $VoicePolicy = "VP_SANSAY1" Set-CsPhoneNumberAssignment -Identity $USER -EnterpriseVoiceEnabled $true -PhoneNumber $DID Grant-CsTeamsSharedCallingRoutingPolicy -Identity $USER -PolicyName $VoicePolicy

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1.  Log into the Azure Active Directory admin console (http://aad.portal.azure.com)

2. Select the “Users” option in the left menu

3. Click on the user you are configuring, then click on “Licenses” under the “Manage” section of the submenu

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1. Click +Assignments and search for Microsoft 365 Phone System and add it to the customer (This will be included for E5 accounts and does cost additional for E3 accounts)

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1.  In PowerShell, run the following script to add voice service and a DID to the customer:

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 Log into the Azure Active Directory admin console (http://aad.portal.azure.com )

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Select the “Users” option in the left menu

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Click on the user you are configuring, then click on “Licenses” under the “Manage” section of the submenu

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Click +Assignments and search for Microsoft 365 Phone System and add it to the customer (This will be included for E5 accounts and does cost additional for E3 accounts)

It can take some time after adding voice policies, but the user should be able to browse to “Calls” in Microsoft Teams and have a Dial pad along with a message saying “Your Number: +1 (234) 567-8901”

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