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VoIP Innovations offers high-quality international termination to fixed and mobile destinations across the world. Our A-Z International Wholesale Termination provides calling access to over 200 countries and thousands of destinations.
By default, all customers have the international rate deck assigned to their account. But if for some reason you do not, please contact your account rep to have it added. You can reach our Sales department at 877-478-6471 option #1.
In order to terminate international calls from your account, you will need to enable a radio button in the Back Office from the Endpoint Group Management tab. Simply click, Endpoints and select Endpoint Group Management from the drop down options. The resulting page will list ALL Endpoint Groups on your account. Drill down into the desired group by clicking the name of the group you wish to alter. You will see International Settings and from here, you will toggle International ON/OFF. After you toggle on, you will be required to set a Daily Spend Limit. This the total spend (in USD) that you will allow this group to terminate international calls. There is also a Per-Minute Allowance that customers can set on their endpoint group. This is a price per minute that you wish to allow for customers to call. This is not a requirement, but allows you to set this, to prevent high priced calls. Please note, setting no limit still has potential to be rejected by our vendor for pricing.
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Country Code (1) destinations do not require the 011 prepend to complete, but you will still need to enable international termination on your endpoint group(s) in order to call these countries. Below is a list of country code 1 destinations that are still considered international calls:
Country | NPA |
|---|---|
Bahamas | 242 |
Barbados | 246 |
Anguilla | 264 |
Antigua and Barbuda | 268 |
British Virgin Islands | 284 |
Virgin Islands | 340 |
Cayman Islands | 345 |
Guam | 671 |
St. Vincent and the Grenadines | 784 |
Puerto Rico | 787 |
Dominican Republic | 809 |
Dominican Republic | 829 |
Trinidad & Tobago | 868 |
Jamaica | 876 |
Puerto Rico | 939 |
VoIP Innovations has a 240-minute / 4-hour call limit per international call, so any call will automatically disconnect after this time. This is a global setting and cannot be changed.
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