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Let’s take a look at how to configure Free PBX with VoIP Innovations.

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Go to Connectivity → Outbound Routes → + Add Outbound Route.

First, we will create a trunk an outbound route for 911 calls. Your settings should look something like this:. Be sure to add all of the trunks we created under Trunk Sequence for Matched Routes.

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Below is a screenshot of the Dial Patterns tab for 911:

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Now let’s create another Outbound Route for all other calls.

Under Trunk Sequence for Matched Routes, let’s use all of the outbound trunks that we created.:

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Your Dial Patterns tab should look something like this:

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Step 4: Creating Inbound Routes

Go to Connectivity → Inbound Routes → + Add Inbound Route.

By default, VoIP Innovations sends inbound calls to your network in E.164 format (+15559871234).

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NOTE: You can change the DID format in the VoIP Innovations Back Office by going to Endpoints → Endpoint Group Management. Click the name of the endpoint group to open it up. Click the Show More button to display the additional settings.

To remove the "+" check the "Strip Plus" button and click Update Endpoint Group to apply the change. This will result in an 11 digit DID.

For a 10 Digit DID, Un-check the Strip Plus button (if checked ) and check the Strip CC (Country Code) button and click Update Endpoint Group to apply the change.

If you make the change in the VI Back Office, please be sure to update your inbound route in Free PBX.

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